Question 1

How do I book a move with Pleasant Moving?

Accepted Answer

Booking a move with Pleasant Moving is simple! You can either use our online quote form to get an estimate, fill out our Items inventory form for a more accurate assessment, or call our customer care center directly at 612-221-2050 to speak with one of our representatives. Your assigned move coordinator will guide you through the process and help you select the appropriate moving services.

Question 2

What’s involved in an in-home estimate?

Accepted Answer

During an in-home estimate, one of our experienced professionals will visit your residence to assess the size and weight of your belongings. They'll discuss details such as move dates, packing services, and any specific requirements you may have. Afterward, you'll receive a customized written estimate outlining the cost and scope of your move.

Question 3

When will the movers arrive?

Accepted Answer

The timing of your move will be arranged in coordination with your assigned moving coordinator. We offer three arrival time slots: in the morning (8 am–9 am), in the afternoon (12pm-1 pm), and in the evening ( 3pm–4 pm). Rest assured, you'll receive a call 30 minutes before our movers arrive at your location.  If an early morning arrival time is required, this can be coordinated with your assigned moving coordinator.

Question 4

How is drive time calculated?

Accepted Answer

At Pleasant Moving, we only bill for drive time when your items are on the truck. Drive time starts when our movers arrive at your origin location and ends when they complete unloading at the destination. Long distance drive times are calculated when the movers leave our shop and return back to it.

Question 5

What’s the minimum number of hours for movers?

Accepted Answer

We do have a minimum charge of 2 hours for all our services, regardless of the duration of the actual job. Any time exceeding the initial 2-hour minimum is billed in 15-minute increments. Importantly, you will only be charged for the exact amount of time used beyond the initial 2-hour threshold, ensuring fair and transparent pricing.

Question 6

Am I protected against loss or damage during transit?

Accepted Answer

Yes, we offer valuation coverage options to protect your belongings during transit. Our valuation coverage options vary in cost and coverage level, so be sure to discuss the best option for your needs with your moving coordinator.

Question 7

How many boxes will I need?

Accepted Answer

We recommend having more boxes than you think you'll need to ensure a smooth packing process.  It is always good to order about 20 percent more of packing material in case you need them. Use our handy chart to estimate the number of boxes required based on the square footage of your home.

Question 8

When should I schedule movers?

Accepted Answer

It's best to reach out to us as soon as you know your moving date, especially during peak seasons. We recommend scheduling local moves at least 1-2 weeks in advance and long-distance moves 4-6 weeks ahead to ensure availability.

Question 9

How is the estimate calculated?

Accepted Answer

Our moving consultants use proprietary software to calculate estimates based on factors such as weight, distance, and number of items. You'll receive a comprehensive and customized Move Plan tailored to your needs and budget.

Frequently Asked Questions